![]() ![]() Starlink in Canada blazed ahead as the fastest satellite provider in mainland North America Chile has continually ranked in the top four for fastest fixed broadband speeds on the Speedtest Global Index ™ for over a year now. ![]() In South America, Chilean Starlink speeds slowed about 22 Mbps from Q1 2022 to Q1 2023, however, speeds only slowed about 8 Mbps over the past two quarters. Mexico, which saw 100+ Mbps median download speeds during Q1 2022, saw a roughly 49 Mbps dip year-over-year as more users signed up for the service however, speeds leveled slightly with only an overall dip of about 8 Mbps during the past two quarters. The U.S., where Starlink has many more users, saw about a 24 Mbps decrease year-over-year for median download speeds, but at least a 13 Mbps increase during Q4 2022 and Q1 2023. However, Canada saw just about a 3 Mbps decrease in download speed from Q1 2022 to Q1 2023, with about a 28 Mbps increase over the past two quarters. In North America, all of the countries we surveyed saw slower median download and upload speeds during Q1 2023 than Q1 2022. These increases come as major upgrades to Starlink’s satellite array are beginning, with Starlink having just launched 46 nextgen satellites on April 27, so we wouldn’t be surprised if speeds keep climbing across the globe. over the past two quarters, but are mixed year-over-yearĪs Starlink continues to become an increasingly popular and beloved option for users, especially those in more rural areas, steady increases in speeds in two large markets like Canada and the U.S. ![]() Starlink speeds increased in Canada and the U.S. And the message is loud and clear: Starlink users are more than willing to recommend the service and love the internet they are getting. Nonmetro Starlink had an even higher NPS at 42.21 compared to nonmetro ISPs at -21.27 - that’s especially notable given that Starlink’s median download speed was much closer to the median nonmetro fixed broadband speed at 72.18 Mbps to 100.41 Mbps.Ĭlearly, Starlink provides a much loved option for more rural, nonmetro users who often don’t have many good - if any - internet options. Metro Starlink had a score of 31.94 compared to -23.62 for all metro fixed broadband providers combined, despite Starlink having a median download speed of 65.29 Mbps compared to 203.93 Mbps for all metro fixed broadband providers combined. Any NPS score above 0 indicates that a provider’s audience is more loyal than not.Īs you see above, the difference in NPS between Starlink and all fixed broadband providers combined is stark: both metro and nonmetro Starlink far outperformed metro and nonmetro ISPs combined for NPS. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10), and is calculated as (% Promoters – % Detractors) x 100. NPS based on Speedtest® user responses after being asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. Using Speedtest Intelligence ®, we examined NPS ratings by Starlink users and all fixed broadband providers combined for “metropolitan” and “nonmetropolitan” counties as defined by the U.S. Starlink users in metro and nonmetro areas love Starlink, fixed broadband users dislike their internet service providers ![]() This analysis includes Starlink Net Promoter Score (NPS) for metro and nonmetro internet connections in the United States, year-over-year data for Starlink in Canada, Chile, Mexico, and the U.S., and Starlink results from three new countries (Philippines, Nigeria, and Peru). Satellite internet competition is heating up and Ookla® has exciting, fresh data from Q4 2022 and Q1 2023 for HughesNet, SpaceX’s Starlink, and Viasat in North America, South America, and the Caribbean, as well as new Starlink markets we haven’t yet featured in our ongoing satellite internet series. ![]()
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